Refund & Return Policy

This Refund & Return Policy explains how refunds, cancellations, and rescheduling are handled for bookings made through HealthFirst Labs. By using our website or booking our services, you agree to the terms below.

1. No Return Policy

HealthFirst Labs provides diagnostic test booking and home sample collection services. Since our services do not involve the sale of physical goods, there is no return policy applicable to lab tests, reports, or home collection services.

2. Cancellation Policy

You may request cancellation of a booking by contacting our support team at support@healthfirstlabs.in. Cancellation requests are subject to the status of your booking and whether the sample collection has already been completed.

• If cancellation is requested before the sample collection is processed, a refund may be applicable as per the conditions below.
• If the sample has already been collected or the report processing has started, the booking is generally non-cancellable and non-refundable.
• Bookings missed due to incorrect address, wrong contact details, or customer unavailability may not be eligible for refund.

3. Refund Eligibility

Refunds may be approved only in specific situations such as:

• Duplicate payment made for the same booking.
• Technical error that results in an accidental extra charge.
• Service could not be provided by HealthFirst Labs due to operational failure from our side.
• Booking cancelled by our team before sample collection.

4. Non-Refundable Cases

Refunds will not be provided in the following cases:

• Customer changes mind after booking has been confirmed and processed.
• Customer is unavailable at the scheduled time.
• Incorrect or incomplete address or contact details were provided.
• Sample collection was missed due to customer delay or refusal.
• Reports have already been generated or shared.
• Any service already fully or partially delivered.

5. Rescheduling

If you need to change your collection time or date, you may request rescheduling by contacting us in advance. Rescheduling is subject to slot availability and internal service rules.

6. Refund Process

If your refund request is approved, the amount will be processed using the original payment method wherever possible. Refunds may take a few business days to reflect in your account, depending on your bank or payment provider.

7. Incorrect or Duplicate Charges

If you believe you were charged incorrectly or paid more than once for the same service, please contact us immediately with your payment details and booking reference. We will investigate and take action where applicable.

8. Report-Related Issues

If you have concerns about a report, result, or test output, please contact our support team. Report clarification, correction, or review requests do not automatically qualify for a refund unless a service failure is confirmed.

9. Contact for Refund Requests

10. Policy Changes

HealthFirst Labs may update this Refund & Return Policy at any time without prior notice. The updated version will be posted on this page with a revised date.

This policy is intended for general website use and booking support. For any specific legal or business requirement, you may want to review it with your professional advisor.