Terms of Service -

HealthFirst Labs
Website: healthfirstlabs.in
Support Email: support@healthfirstlabs.in

Last Updated: June 2026

These Terms & Conditions (“Terms”) govern your use of healthfirstlabs.in and the services offered by HealthFirst Labs (“we”, “our”, “us”). By accessing or using our website, submitting a booking form, or using any of our services, you agree to these Terms. If you do not agree, please do not use our website or services.

1. Use of Website

You agree to use healthfirstlabs.in only for lawful purposes and in a way that does not violate the rights of others or restrict their use of the website.

You must not:

submit false, misleading, or incomplete information
interfere with website security or functionality
attempt to access unauthorized data or systems
use the website for any fraudulent or illegal purpose

2. Services

HealthFirst Labs provides diagnostic test booking services, including home sample collection, lab test scheduling, and report delivery through our website and support channels.

We may update, change, or discontinue any service, package, test, or price at any time without prior notice.

3. Booking and Order Information

When you book a test through our website, you agree to provide accurate and complete information, including:

your name
phone number
email address
address
city
preferred date and time
selected test or package

You are responsible for ensuring that the booking details you submit are correct.

4. Sample Collection

Home sample collection is subject to service availability in your area and the time slot selected. Our team or authorized collection partner will contact you to confirm the booking and collection details.

If the sample collection cannot be completed due to incorrect address, unavailability, or incomplete information, the booking may be delayed or cancelled.

5. Payments

Prices shown on the website are subject to change. If a test or package requires payment, the applicable amount will be communicated at the time of booking or collection, unless otherwise stated.

Any online payment, if available, may be processed through a secure third-party payment gateway. We are not responsible for any failure caused by payment gateway issues, bank delays, or technical errors outside our control.

6. Reports and Results

Test reports are generally delivered within the estimated time shown on the website or shared by our support team. However, report delivery timelines may vary depending on the test type, sample condition, technical issues, or other operational factors.

Medical reports are for informational purposes and should be reviewed by a qualified doctor or healthcare professional.

7. Cancellation and Rescheduling

Bookings may be cancelled or rescheduled based on availability and our internal service rules.

If you wish to cancel or reschedule a booking, please contact us at:
support@healthfirstlabs.in

Some bookings may be subject to cancellation restrictions depending on the stage of processing or sample collection status.

8. User Responsibility

You are responsible for:

providing accurate personal and medical information
following any preparation instructions such as fasting or medication guidance
being available at the scheduled collection time
reviewing your reports and consulting a doctor when needed

We are not responsible for delays or errors caused by incorrect information provided by you.

9. Medical Disclaimer

The information, reports, and content provided by HealthFirst Labs are intended for diagnostic and informational purposes only.

They do not replace:

professional medical advice
diagnosis by a doctor
emergency medical care

Always consult a qualified healthcare professional for interpretation of test results and treatment decisions.

10. Privacy

Your use of the website is also governed by our Privacy Policy. By using our services, you agree to the collection and use of information as described in that policy.

11. Intellectual Property

All content on healthfirstlabs.in, including text, graphics, logos, icons, design elements, and website layout, is the property of HealthFirst Labs or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content without our written permission.

12. Third-Party Services

Our website may include links, integrations, or services from third parties such as payment gateways, forms, analytics tools, or lab partners. We are not responsible for the content, policies, or practices of third-party websites or services.

13. Limitation of Liability

To the maximum extent permitted by law, HealthFirst Labs shall not be liable for:

indirect or consequential damages
delays in sample collection or report delivery
errors caused by incomplete or incorrect information
issues arising from third-party services
misuse or misunderstanding of medical reports

Our liability, if any, shall be limited to the extent permitted under applicable law.

14. Indemnity

You agree to indemnify and hold harmless HealthFirst Labs, its employees, partners, and service providers from any claims, losses, damages, liabilities, or expenses arising from your misuse of the website or violation of these Terms.

15. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated date. Continued use of the website after changes means you accept the revised Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the appropriate courts in India.

17. Contact Us

For any questions about these Terms, please contact us at: